Returns and Shipping

Returns

Non-Personalized Items/Non-Custom Items 

Must be returned/exchanged within 5 days of receiving the merchandise. Item(s) must be unused and undamaged.

Buyer is responsible for return shipping cost.

Once we receive the item(s) back to our shop, a refund less the original shipping cost will be processed.

Personalized/Custom Items

All custom and personalized items are final sale and non-refundable. 

Orders for personalized and custom items cannot be changed/cancelled once production has begun. Custom items are non-refundable. 

Please contact us immediately if there are any issues with your order.

Sale Items

All sale items are final sale and non-refundable.

Multiple promo codes cannot be combined.

Promo codes cannot be added to sale items.

 

Shipping

Domestic Orders

Will ship via UPS and USPS. Additional services such as "Signature Confirmation" or USPS Priority/Express are available for an additional fee.

Please Inquire before placing your order.  

International Orders/Shipping

We currently only ship within the United States of America at this time.

No international shipping is available.

Shipping rates may include:

  • Postage Fee
  • Packing materials to ensure safe transportation (double boxing, peanuts, tissue paper, packing paper, bubble paper, tape, fragile stickers, etc)
  • Full tracking number 

Late Delivery

We cannot be held responsible on behalf of the carriers due to any delays during transit. Custom orders will remain a final sale and non-refundable.

Expedited shipping should be considered to help avoid late deliveries. 

Damaged Contents Upon Delivery

Please contact us immediately with photographs, if products arrive damaged so we may file a claim with the relevant shipping service. A new item(s) will be sent right away for you. Please hold onto the damaged item(s) and packaging in case the shipping provider requires them to be picked up for further inspection. Replacement items will be sent using the same shipping method. If your order requires expediting, there will be an additional fee. Please confirm the address entered at checkout or on PayPal matches your shipping address as that will be the address we ship to. Additional charges due to insufficient address or return shipments will be billed to the buyer.